Policy and FAQ

Most of our properties do not include leasing offices and, as you may have noticed, most of our team operates out of Rockville Centre. For this reason, our apartment viewings are by appointment only. But don’t worry, we work with local brokers and on-site, residents, supers to provide local coverage so that scheduling a convenient viewing is a breeze. Please contact us for more information or to schedule your viewing.

• You are welcome to apply at any time. However, we generally require that applicants view their new rental units first before we process screening. Similarly, we also prefer to discuss and confirm lease terms first to ensure that your specific rental needs are fully addressed. Applications are processed in the order in which screening is completed with units being offered to qualified applicants.
• Worried about qualifying? Contact us for more information. We may be able to accept a guarantor or make some other arrangement to conditionally approve your application.

Generally, our minimum initial lease term is twelve (12) months with the lease starting on your move-in date and ending on the last day of the twelfth month. By default, leases roll over to a month-to-month extension automatically, but you can expect to hear from us three-to-four months before then with a term renewal offer. We can offer shorter or longer terms and match specific dates if needed. Unless otherwise specified, our apartments are unfurnished. However, our vacation rentals are furnished, and we can provide furnished options for leases on a case-by-case basis.

• Generally, residents are responsible for setting up and maintaining all utility accounts directly tied to their units. Usually, this means power, gas, phone, cable, and the internet.
• For utility accounts that we maintain, such as water, sewer, oil, and other miscellaneous services, residents are billed back a prorate based on the number of bedrooms in their units and on their property.
• Each lease has a detailed schedule of utility responsibilities. If you have any questions, please contact us for additional information.

• There are typically three costs to move in: a third-party broker’s fee, a security deposit, and your first month’s rent. The broker’s fee and security deposit are each equal to one full month’s rent. And first month's rent is prorated to your move-in date.
• Additional charges apply for storage, extra or reserved parking, furnished units, and short-term leases.

Our leases convert to month-to-month extension by default, there is no need to renew. However, because we value long-term residents and the relationships we can build with them, our best prices are available for leases of at least twelve (12) months. For shorter terms, you will see increased surcharges up to $120 per month for month-to-month.

Because our leases are periodic and do not expire, your lease will not end unless either you or we give notice. If we give you notice, it will be from thirty (30) to ninety (90) days as required by law. But, if you want to give us notice, you only need to give us thirty (30) days before the end of your lease. Please contact us for more information and for a copy of our notice form. Note, we are not totally rigid and have some flexibility with specific dates – the earlier you contact us, the more flexibility we can offer.

• Pets are welcome at all our properties and in most of our units. Additional pet rent, pet fees, and pet deposits may apply. For dogs, we typically ask for from $10 to $50 per month for rent, $150 for the nonrefundable fee, and $300 for the refundable deposit. Cats are priced similarly but with lower pet rents. We can usually waive the rent and fee for animals that live in enclosures. Breed restrictions, unit restrictions, and limits on the total number of pets apply. Pet information, vet records, and insurance coverage may be required. Please contact us with any questions.
• Parking varies from property to property. Generally, we require that all vehicles be registered with us and limit the vehicle count per unit to the bedroom count (1 vehicle for a 1-bed, 2 for a 2-bed, and so on). Some properties have numbered stalls, covered car ports, and/or garages available for reservation. Extra parking and reserved parking typically start at $50 per month per stall/vehicle. If you have specific parking requirements, please contact us for additional information.
• Storage varies from property to property. Pricing starts at $50 per month per unit for smaller spaces. Please contact us for additional information.

Smoking is not permitted inside any of our rental units. Smoking is permitted on properties if it is done far enough away from other rental units so that it does not bother other residents. Usually, 25+ feet from the building is far enough. If you are a current resident experiencing a problem with smoking, please contact us to submit a complaint.

• Renters insurance is, generally, not currently required. But it is strongly encouraged. Also, we may require insurance in some cases, such as for restricted dog breeds or certain exotic pets. We are also exploring options to provide additional insurance options directly through our Resident Portal.
• If renter’s insurance has been required for your lease, the Landlord listed on your lease should be listed as an interested party, everyone living in your unit should be covered by the policy, and all pets should be covered in some way. We may ask for proof of insurance and/or a copy of the policy binder.

Community rules are included with every lease and may vary somewhat from property to property. These will address things like quiet hours, use of common areas, smoking, pet policy, parking policy, and more.

• All our leases include a grace period of five days and late fees equal to the lessor of 5% of one month’s rent or $50 chargeable on the 6th of each month.
• We don’t like charging late fees. If you can contact us before the rent is late, and the sooner the better, we would be happy to discuss alternative payment arrangements.

We pride ourselves on keeping our properties and rental units in good repair. If you are experiencing a maintenance issue, please do not hesitate to contact us or to submit a maintenance request using the Resident Portal. If you have a smart phone, you can also use the Resident mobile app provided by Yardi Systems. The mobile app is especially useful because it will allow you to add notes and pictures all in one place.

• Except in the case of emergencies, we will provide you with reasonable, advance notice anytime we need access to your unit. And, if we couldn’t give you advance notice because of an emergency, we will notify you that your unit was accessed and why.
• If you have requested maintenance or if we have scheduled maintenance, unit access will be required for us to complete that maintenance. If you are unable or unwilling to provide us with unit access for a given appointment, vendor trip charges or any extra expenses incurred may be billed back to you. To avoid unnecessary expenses and bill backs, please contact us to make alternative arrangements as soon as you become aware of a scheduling conflict.
• As a special reminder to our pet owners, please be sure to make arrangements for your pets during scheduled service calls if necessary. If you are not present while we or our technicians are accessing your unit, please at least contact us to let us know about your pets and any special handling instructions we should be aware of.

• We are here to help. Please contact us at any time with any questions.
• Maintenance related questions can be directed to [email protected].
• Billing related questions can be directed to [email protected].
• Leasing related questions can be directed to [email protected].
• Our general inbox for everything else is [email protected].